I don't mind co-pays. What I do mind is being deceived. If they were unsure what was covered by my insurance they should have said so and given me an opportunity to look it up or call. The lack of communication and unfortunate deceit left me with a taste of frustration and betrayal in my mouth; along with some clean teeth.
Frankly I can't say enough great things about Dr. Tu and his staff. Have been going to them since '11 referred to us by our daughter-in-law who was in Dental school residency at the UIHC. If anybody would know what a good dental office would look like she would...and sure enough we concur and have encouraged the rest of our family in town to go to Dr. Tu. We do not have dental insurance and so I've always been hesitant to go but Dr. Tu and his staff are careful and respectful in what procedures they do and recommend. His staff are always friendly, smiling, takes time to get know you, remembers things about you...makes you feel like part of the family or community. I hate flossing and am not shy about it...but they accept it have never belittled me for not flossing as I should. His staff are really skilled. Recently, an x-ray showed suspicious spot (barely noticeable to me).... sure enough, Dr. Tu agreed and recommended me to an orthodontist...I resisted because it hadn't caused me any pain...lo and behold it was very infected. Thankfully was treated before it became abscessed. Thank you Mary and Dr. Tu!! Their office administration is also run very efficiently...hardly have to wait, they always follow up on appointments by phone or emails and understanding if you have to cancel or reschedule. Overall, I like the atmosphere that Dr. Tu's has created and it shows in his staff. It's the best dental office I've had in my 60 years. I would highly recommend Design Dental. Thank you!
The initial visit was pleasant and I left with my teeth feeling clean and feeling accomplished. Unfortunately this dental office was unclear about what my insurance covered. I asked several times, "Is this covered by my insurance?" and multiple times heard back, "yes." The surplus amount of X-rays they did (I believe it was 29) ended up costing me. After multiple phone calls and long discussions they said they would cover part of it. I still was required to pay over 100 dollars in co-pays.
Great staff and care! I've been going to Dr.Tu for several years and would never go anywhere else for my dental needs.
Every time I have an appointment its always a positive experience. It's the been dental office I've been to.
I had a previous terrible experience with an implant/crown placement, and Design Dental quickly quieted all of my fears. They were nothing but professional and reassuring, even when there were a few hiccups in my treatment plan. Dr. Tu and his assistant, Jamie, are my new favorite people. I wouldn't hesitate to go back to them if I needed any other procedure done, and I would recommend them to any family and friends.
Design Dental is a US Dentist based in North Liberty, Iowa. Design Dental is located at 115 North Hwy 965, North Liberty, IA 52317, USA.
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